Refund policy
RETURN POLICY & TERMS AND CONDITIONS
Dabney Designz – Custom Products
Custom Orders & Final Sale Policy
Because our products are custom designed and personalized specifically for each customer, ALL SALES OF COMPLETED CUSTOM-DESIGNED PRODUCTS ARE FINAL.
Custom products are made according to the customer’s requested design, specifications, colors, names, images, sizes, and other personalized details. Due to the customized nature of these products, we do not accept returns, exchanges, or refunds once the custom product has been completed.
Refunds for Uncompleted Orders
If an order has been paid for but work has not yet been completed or production has not begun, the customer may request a refund.
Once design work, production, printing, pressing, engraving, or other customization has begun, the order may no longer be eligible for a refund.
Refund eligibility will be determined based on the status of the order at the time the cancellation request is received.
Customer-Approved Designs
Customers are responsible for reviewing and approving their designs before production.
Once a customer approves a design, Dabney Designz is authorized to proceed with production. Changes requested after approval may result in additional charges and may not be possible once production has begun.
Errors & Defective Products
Dabney Designz strives to provide high-quality products and accurate customization. If we make an error in producing your approved order or the product arrives defective due to a production issue, please contact us within 7 days of receiving the product.
Customers may be required to provide photographs or other information to verify the issue. If the issue is determined to be a production error or defect caused by Dabney Designz, we may, at our discretion, offer a replacement or other appropriate resolution.
This does not include errors resulting from incorrect information provided or approved by the customer.
Customer-Provided Information & Materials
The customer is responsible for providing accurate names, dates, spellings, sizes, images, colors, and other information required for the order.
Dabney Designz is not responsible for mistakes resulting from incorrect information supplied or approved by the customer.
Changes & Cancellations
Order changes or cancellation requests must be submitted as soon as possible.
Once an order has entered the design or production process, changes may not be possible and the order may become non-refundable.
Additional fees may apply for customer-requested changes after the original design has been approved.